Privacy Policy

Privacy policy

Last Updated on 27 August 2023

At Upbuff, safeguarding your data privacy is our paramount commitment. The trust between you, the user, and Upbuff (‘We’) forms the bedrock of our relationship. Central to fostering this trust is our dedication to transparently elucidate how we utilize your data and uphold your privacy rights


This program describes how Upbuff Digital Pvt. Ltd. (‘Upbuff’, ‘Company’, ‘we’, ‘us’ or ‘our’) collects, protects, and uses personally identifiable information (‘Personal Information’, ‘Personal Data’) you (‘Customer’, ‘you’ or ‘your’) may provide through our website or any of its products or services (collectively, ‘Website’ or ‘Products’ or ‘Application’ or ‘App’). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of third-party companies that we do not own or control, or to individuals that we do not employ or manage.

1. Information collection and use

1.1 Information you choose to give us

You can choose to provide us with additional personal information. This information includes:

1.1.1 Geo-location. Precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

1.1.2 Contact Information, Account, Profile Information. When you fill in a form, add information to your personal data (Name, Email ID, Contact number, IP address), respond to surveys, participate in promotions, communicate with our Upbuff team members, or share your experience with us.

1.2 Information collected automatically

This information may include:

1.2.1 Usage. Such as the pages or content you view, and other actions on the Distributo Platform.

1.2.3 Log Data and Device Details. Such as details about how you’ve used the Fieldnxt Website (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after. We may collect some of this information even if you haven’t logged in.

1.2.4 Cookies as described in our Cookie Policy.

1.3 Personal Information We Collect from Third Parties

1.3.1 Referrals If you are invited to the Fieldnxt website, the person who invited to you can submit personal information about you such as your email address or other contact information.

2. How we use this information

If you submit your details and give us your consent, we may use your data to send you

  1. Promotional messages, marketing, advertising e-mails/newsletters, re-target Fieldnxt advertisements or re-market our Services using services from third-parties like Facebook and Google.
  2. Invite you to events and relevant opportunities.

3. Whether we disclose the data to third parties

Depending on the requested Services or as necessary to provide any service you have requested, we may share your information with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

4. User Rights over their data

You can exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.

4.1 Managing your information. You can access and update some of your personal information through your account organization settings. You are responsible for keeping your personal information up to date.

4.2 Data access and portability. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format for auditing.

4.3 Data Deletion. In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

  • We may retain your personal information as necessary for our legitimate business interests. For example, if we suspend a Customer Account for safety reasons, we may retain information from that Customer Account to prevent that Member from opening a new Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, FieldNXT may keep information for tax, legal reporting, and auditing obligations.
  • We take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

5. Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. Please connect with us, if you have reason to believe that a child under the age of 18 has provided Personal Information to us through our Website or Service. You must also be old enough to consent to the processing of your Personal Information in the concerned jurisdiction.

6. Security of personal information

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as your geo-location), it is encrypted using industry-standard SSL (Secured Socket Layer) for standard industry standard data encryption.

Your password is your first line of defense once you set up a FieldNXT account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your FieldNXT account once you have used that same.

7. Third-party links

We may display links to third-party websites or applications on our Website or App for advertising or providing you with relevant content. We will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such a website/application, please ensure you read their policies given that you will no longer be bound by this Policy in doing so.

8. Business Transfer

If FieldNXT undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

9. Disclosure

We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to FieldNXT, our Users, or expose FieldNXT to a claim of obstruction of justice.

10. Data Breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email, get in touch with you over the phone, or mail you a letter as a notification.

11. Changes to privacy policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the FieldNXT Platform will be subject to the revised Privacy Policy.

12. Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Products.

13. Contact information

For questions or complaints about this Privacy Policy or FieldNXT handling of personal information contact:  FieldNXT Service Solution Pvt Ltd, 5th Floor, CDAC, Technopark, Thiruvananthapuram, Kerala, India – 695582 or drop us an email at